Privacy
What Mind My Calls collects when you call, chat or try a demo, and what we do with it.
Who we are
Mind My Calls runs AI receptionists for local businesses. When you call or chat with one of those businesses, we handle the conversation on their behalf. The business decides what its receptionist does; we process your details for them.
What we collect
- When you call or chat: your name, phone number, email if you give it, the appointment or message you ask for, and the call recording and transcript.
- When you build a demo on this site: your business name, what it does, your services and prices, your phone number and email.
- Basic technical data such as your IP address, kept briefly to stop abuse.
How we use it
- To answer your questions, book or change your appointment, and pass messages to the business.
- To send you booking confirmations and reminders by email.
- To let the business owner know about your booking, message or urgent problem.
- For demos: to email you your demo link and to follow up about setting it up for your business.
We don’t sell your details or use them for advertising.
Recordings
Calls are recorded and transcribed so the business can check what was said. The receptionist says so at the start of every call.
How we keep it safe
Names, phone numbers, emails and messages are encrypted in our database. Details left on demo receptionists are deleted after seven days. A business’s customer data is deleted within 30 days after it stops using the service.
Who else handles it
- Retell AI runs the voice and chat conversations.
- Our email provider sends confirmations and reminders.
- Google Calendar, only when a business connects its calendar.
- Our hosting provider stores the encrypted database.
Your choices
You can ask to see, correct or delete your details at any time by emailing [email protected]. Please don’t share payment card or health details with a receptionist.