Terms

What we provide

An AI receptionist that answers a business’s calls and website chats, answers questions from the information the business gives us, books appointments, takes messages and alerts the owner.

Demos

Demos are free and for trying the product only. Example businesses on this site are fictional. We may change or delete a demo at any time, and details left on a demo are deleted after seven days.

The paid service

• Pricing is a one-time setup fee plus a monthly fee, as written in your quote.
• The monthly fee is paid in advance. You can cancel at any time; the service runs to the end of the month you paid for.
• Any guarantee, such as a setup-fee refund, applies exactly as written in your quote.
• You keep your phone number. We only answer the calls you forward to us.

What the business is responsible for

• Giving us accurate services, prices, hours and policies, and telling us when they change.
• Checking new bookings and messages, and following up with customers.
• Following the laws and licensing rules that apply to its own business.

What the receptionist is not

• Not an emergency service. Callers in danger should call 911.
• Not a source of medical, legal or financial advice.
• Not perfect: like a new staff member, it can mishear or make mistakes. It tells callers it’s a virtual assistant.

We don’t use the receptionist to make unsolicited sales calls or texts.

Liability

We work to keep the service running and accurate, but we can’t promise it will never be down or wrong. Our total liability is limited to the fees you paid us in the three months before the problem.

Privacy

How we handle callers’ details is described on the privacy page.

Changes and contact

We’ll email paying businesses before any change to these terms takes effect. Questions: [email protected].